There are two responses I hear most often in response to deal sites like Groupon, LivingSocial or Half Off Depot. They either love them or hate them. I love them. I mean, who doesn’t like saving money? The haters on the other hand tend to talk about how the deals are so bad for small businesses, or how bad the customer service, or how the deals aren’t relevant to them. I can relate to the last point – Groupon sends me offers for facials and Brazilian waxing all the time (are they trying to tell me something?).
While the margins might be out of whack for some businesses, daily deal sites still consistently deliver thousands of new customers to business that might not otherwise have this reach. That my friend is a good marketing investment. When you start to think about daily deals as a marketing investment for small businesses, it starts to make better financial sense.
For those of you that still think daily deals are a fad, and that consumers will lose interest in the deal of the day, think again. BIA/Kelsey just published research that consumers will spend $3.6 billion this year for daily deals, up 87% from last year. The research firm goes on to predict that daily deal spending will increase 23% in 2013 and will eventually reach $5.5 billion in 2016.
Despite those that think daily deals are a bad investment for small businesses, BIA/Kelsey found that 26% are likely to participate during the next six months (15% are “very likely”). Another 24% said they were somewhat likely to use daily deals to stimulate business. I’m going to go out on a limb here and say if half the businesses out there are thinking about using a daily deal in the next six months, it has to be working pretty good for them.
I’m going to keep buying daily deals. If you’re a small business looking for a way to drive new business to your doorstep, it’s worth testing a campaign with one of the daily deal sites. Every business is different and you won’t really know how well it would work for your business until you try it. If you do try it, please share your experience in the comments below.
If you’ve already used a daily deal site, what was your experience?
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